Answers, straight from dispatch.
How much is a car service from Palo Alto to SFO?
A private sedan from Palo Alto to SFO is a flat rate that covers up to 3 passengers with luggage, live flight tracking, and 30 minutes of complimentary wait time. Executive SUVs (Escalade, Suburban) and Sprinter vans are quoted separately. Call (855) 888-8584 or request an instant quote for exact pricing on your date and vehicle.
How much does a chauffeur cost from Burlingame to SFO?
Burlingame to SFO is one of our shortest transfers and is flat-rated by vehicle class — sedan, luxury SUV, or Sprinter. There is no surge and no hourly minimum for point-to-point airport runs. Request an instant quote for the exact rate on your pickup time.
Do you track my flight if it's delayed?
Yes. Every airport pickup is tied to your flight number. If your flight is delayed, we adjust pickup automatically at no charge; if it lands early, your chauffeur is already there. Complimentary wait time is 30 minutes for domestic and 60 minutes for international arrivals.
Do you serve Palo Alto, Menlo Park, and Mountain View?
Yes. Silicon Valley is core coverage — Palo Alto, Menlo Park, Mountain View, Sunnyvale, Santa Clara, Cupertino, Los Altos, and San Jose. Airport transfers to SFO, SJC, and OAK plus hourly and point-to-point service across every campus and hotel.
How far in advance should I book a Bay Area chauffeur?
For guaranteed vehicle choice, reserve 24 hours ahead. Same-day and last-minute pickups are usually available — call dispatch at (855) 888-8584. Weddings, roadshows, and multi-day itineraries should be reserved 1–2 weeks out.
Can I book a chauffeur for a Napa wine tour?
Yes. Napa and Sonoma wine tours are booked hourly (as-directed) with a knowledgeable chauffeur who handles the driving and multi-stop itinerary. Sedans for couples, luxury SUVs for small groups, and executive Sprinter vans for up to 14 guests.
How early should I schedule pickup for an SFO flight?
For domestic departures we recommend arriving at SFO 2 hours before takeoff; for international, 3 hours. From Burlingame that usually means leaving 30–40 minutes before the target arrival. Dispatch monitors live traffic and adjusts pickup time proactively when needed.
Do you offer meet-and-greet inside the terminal at SFO?
Yes. On request, your chauffeur will park, meet you inside baggage claim with a name sign, and assist with luggage. Standard curbside pickup at arrivals is included at no extra charge; inside meet-and-greet is a flat add-on.
What's the difference between hourly and point-to-point service?
Point-to-point is a flat rate between two addresses. Hourly (as-directed) reserves a chauffeur and vehicle for a block of time — ideal for roadshows, wine tours, wedding-day service, or multi-stop nights out. Two-hour minimum on hourly bookings.
What's your cancellation policy?
Sedan and SUV reservations can be cancelled free up to 4 hours before pickup. Sprinter vans, weddings, hourly bookings over 4 hours, and out-of-town trips have longer notice windows — details are shown at booking and on your confirmation.
Are child seats available?
Yes. Rear-facing, forward-facing, and booster seats are available on request. Please add the child's age and weight to the reservation notes so we install the correct seat.
What areas do you cover in the Bay Area?
Our home base is Burlingame, California. Regular coverage includes San Francisco, the entire Peninsula, Silicon Valley (Palo Alto, Menlo Park, Mountain View, Sunnyvale, Santa Clara, San Jose), the East Bay (Oakland, Berkeley), Marin County, and Napa/Sonoma for wine tours. SFO, OAK, and SJC airport transfers 24/7.
How many passengers can you accommodate?
Sedans (Mercedes-Benz S-Class, Maybach) seat up to 3 passengers with luggage. Full-size SUVs (Escalade, Suburban) seat 6–7. Executive Sprinter vans seat up to 14. For groups larger than 14 we coordinate multiple vehicles on a single dispatch — contact us for a group quote.
How do payments work?
We accept all major credit cards. A card is required to hold the reservation; final charges are settled after the ride and emailed as a receipt. Corporate accounts and monthly billing are available for regular clients.
Can I book a chauffeur for a full day or multiple days?
Yes — full-day, multi-day, and roadshow itineraries are common for us. The same chauffeur and vehicle stay with you for the duration. Reach dispatch directly for multi-day quotes at (855) 888-8584.